Payment

Credit terms are only offered to approved accounts. Customers that do not have a credit account can pay by Credit or Debit card, or Bank transfer following receipt of a Proforma Invoice. Credit/Debit cards are normally charged when goods are despatched unless payment is via PayPal when cards are charged immediately upon confirming your order.

Monies outstanding beyond our normal credit terms will be passed to our Credit Control Agents and will be subject to a surcharge of £25 to cover the cost incurred in obtaining settlement. Interest charged daily on overdue accounts at 15% per annum if paid after the due date. No goods will be despatched to customers with monies outstanding beyond our normal credit terms.

Retention of Title

All goods remain the property of Railtons until the price has been paid in full and the customer remains a bailee only until payment is made in full.

None delivery or part delivery must be notified in writing and received by us within 20 calendar days from despatch date. Please quote Invoice number. (Please allow 10 calendar days from despatch date for delivery).

Returns

Returns must be made within 14 days from despatch date. Goods returned after 14 days, are subject to a £5 per pair/item restocking surcharge. Bulk returns will not be accepted unless previously authorised by Railtons. Railtons reserve the right to repair or replace any goods accepted as being defective, or may give credit for the same.