Fast & Free Delivery
We aim to despatch all orders where goods are in stock within 24 hours of receiving an order (goods are not despatched at weekends or on public holidays) and are normally send using a 48 hour Tracked Service. Most orders placed online by 3pm are despatched same day, except in peak despatch periods, when they will be despatched the next working day.
Delivery is FREE for all orders placed online. If you wish to use a faster service, we can offer a 24 hour delivery service for £5.95 or Special Delivery for £15.00 which is a guaranteed Next Day delivery – see below.
- UK – Free for online orders
- Europe - £9.95 per order
- Rest of World - £15.95 per order
We offer special next day delivery by 1pm for all orders received by midday Monday to Friday. Delivery cannot be guaranteed at weekends or Bank Holidays, and the delivery will be made on the next working day. The cost for this priority service is £15.00 per order.
UK Returns Service
We understand that when ordering specials for customers, it is not always easy to obtain the correct size and fitting, and if it is not a style or colour you normally stock then we understand that you are reluctant to retain it. We therefore offer a 14 day returns service on Specials, giving you the confidence to order anything for customers, knowing that you will either get the extra sale, or be able to return the goods to us for credit.
Please note that goods returned after 14 days from despatch date, are subject to a £5 per pair restocking charge.
Bulk returns are not accepted, unless prior agreement is obtained from Railtons in writing.
Railtons reserve the right to repair or replace any goods accepted as being defective, or may give credit for the same.
Return carriage is the responsibility of the customer. If you wish to use our return carrier service, we charge £5 per parcel upto 2kg (via the Post Office) or £10 per carton up to 30kg collected from your premises.